To ensure high quality and standards PRO has developed proprietary Quality Assurance systems and processes to support the delivery of service excellence. Our system includes:
- Detailed credentialing and reference checks for each specialist prior to commencement of reporting.
- Ongoing clinical audits and mandatory attendance at clinical review meetings.
- Identification, tracking and management of reporting discrepancies (categorised by severity).
- Double reporting of 50 consecutive cases for all specialists on a rotational basis.
- Monitoring of turnaround times and detailed analysis of each step in the process from receipt, reporting and transmission of images and reports to support the commitment to continuous improvement.
- PRO provides clients with regular reports, holds clinical review meetings and provides online feedback mechanisms to ensure absolute client satisfaction and ultimate patient care.